FAQ

Frequently asked questions

TRACKING INFORMATION


We will send you an email with your tracking number once the package is prepared and picked up at our warehouse. It will take us 24h-72h to process your order. If your tracking link does not work try it again later as it normally takes some hours to the shipping company to register the tracking information. Please note that the shipping company only works on business days. IMPORTANT: If your order passes through customs, we are not liable for any additional costs it may arise. If you send a return package to a wrong address, we are not liable for any loss or misplacement. If you have any further question, please contact us at info@asseneyewear.com and we will get back to you asap.




ESTIMATE TIME OF DELIVERY AND SHIPPING FEES


FREE SHIPPING on all orders over 100€. Spain: 3-5 business days, 7€ EU countries, 3-5 business days 9€ UK: 3-7 business days, 13€ Rest of the world: 3-9 business days 16€ If you have any further question, please contact us at info@asseneyewear.com and we will get back to you asap.




DEFECTIVE PRODUCTS


If you receive any defective product, please send us pictures where the defect is clearly shown, and also some pictures of the temple or arm of the sunglasses where it indicates the Assen logo so that we can verify it and find a solution for you.




INCORRECT ORDER


If you receive an incorrect order, please send us a picture of everything you have received, along with the respective references in the box, and we will solve the problem for you once the content is verified.




RETURNS AND REFUNDS


The right of withdrawal states that you can return the product to the sender within 14 days upon reception, paying the shipping fees that may arise of such return. Once we receive the merchandise, we will refund the corresponding amount of the order.




ASSEN EYEWEAR LENSES PROTECTION


Assen Eyewear lenses provide UV400 protection, safeguarding your eyes against harmful ultraviolet radiation. Assen Eyewear sunglasses meet the following standards: American Standard ANSI Z80.3-2001, Australian Standard AS/NZS 1067:2003, and Standard EN 1836-1997 according to the European Community Directive 89/686/EEC




ACCEPTED PAYMENT METHODS


Credit cards: Visa, MasterCard, American Express, Discover. Debit cards: Visa, MasterCard, American Express. PayPal.





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